Harvest Recovery Services Process

Acknowledgement of Claim – We will acknowledge electronically all placed accounts based on the date on which a given file is opened.

Debtor Contact – Initial letters are sent, and our professional staff of skilled and experienced collectors will contact the debtor by phone within 24 hours after the letter is sent and attempt to determine the financial ability or inability of a business to pay a debt. Once contact is made, our goal is to always obtain a payment for the full amount as quickly as possible. Our collection software monitors and schedules all accounts for follow-up.

Supervisor Review – Accounts are reviewed on initial placement and collectors are provided with specific direction, and collection timeline. The accounts continue to be monitored to ensure compliance by the collector. If the collector is not moving toward resolution or no payments have been received, accounts may be moved to a new collector.

Due Diligence/Claim Review – Tactics for each account are dictated by their balance range. Asset searches, financial investigations, government information searches, and other investigative searches are available and may be used to determine if the debtor has the financial ability to retire the debt, or to negotiate alternatives to settling the debt.

Forwarding to Attorney – Accounts are reviewed for attorney placement after 90 days of collection activity, or at any time Harvest determines that the debtor is non responsive to payment demands.  Accounts approved for assignment will be expeditiously moved to attorneys offices to initiate legal action.

Client Communications – Throughout the collection process the account manager will update the online status and electronically notify the client of any significant developments.  Clients receive monthly reports and can view their accounts status on-line 24/7.

Client Remittance - We maintain a separate trust account protected by bond. Harvest remits all moneys within 30 business days after depositing the debtor’s check.